Without automation of routing and dispatch technology procedures, managing a NEMT operation can be challenging. In this line of business, it is quite easy to make business disrupting mistakes that will cost you a lot of money, especially when the company is on a fast track.

Daily, NEMT providers have to deal with problems like human error, insufficient driver scheduling, no-shows, drivers getting lost, vehicles breaking down, traffic problems, add-on trips, on-demand trips, driver call-offs, and cancellations.

In addition, every company works under unique circumstances. It may have to deal with numerous funders or a single one, see to the needs of the rural or urban area, coupled with the structure of Medicare, Medicaid, and other insurance-funded services that vary from one state to another.

Owing to that, it is necessary to approach the choice of NEMT software with much care before making any changes that will affect your performance. The level and quality of customer service and support before, during, and after the adoption of software is also a critical factor.

Have it in mind that this information can be sourced by inquiring about the current users of the software and their experience with the company. Note that embracing a new software is not easy. You have to ensure that the NEMT software solution you choose can accurately manage the needs of your stakeholders and customers, while also fitting into the agency’s budget.

10 Most Used Dispatch Software for NEMT in 2022

  1. WellRyde

This is an efficient, multi-broker solution that will help you grow your NEMT Transportation company. Renowned for its real-time scheduling, dispatching, and tracking of trips, this software is essential to the satisfaction and health of patients, regardless of whether you’re a NEMT Broker, hospital network, or general home healthcare provider.

It also provides real-time visibility that will enable you to reduce customer calls and quickly respond to exceptions. This software immediately upgrades your dispatch management capabilities with necessary features such as vehicle tracking with an Automatic Vehicle Locator, automated route building, optimization, electronic signature capture, and paperless documentation for proofs of pickup (POP), and Proof of Dropoff (POD).

  1. Tobi Cloud

This is a cloud-based SaaS solution that is well noted as an all-in-one solution to your NEMT needs. This software is easily expandable with its optional modules to gain even more features. According to experts, this software is ideal for small to mid-size NEMT providers and lets you hit the ground sprinting. Its features include;

  • API
  • Billing & Invoicing
  • Real-time Updates
  • Reporting & Statistics
  • Dispatch Management
  • GPS
  • Route Management
  • Mileage Tracking
  • Mobile Access
  • Location Tracking
  • Routing
  • Scheduling
  • Dispatch Management
  • Customizable Reports
  1. Pantonium

Established in 2009, Pantonium is a company headquartered in Canada known to make software called Pantonium. Pantonium provides well-detailed training via documentation, live online, webinars, and in-person sessions.

Pantonium is a type of public transportation software and carries features such as billing & invoicing, computer-aided dispatch, customer database, mileage tracking, order management, routing, scheduling, and vehicle tracking. Have it in mind that the Pantonium software product is SaaS software and includes 24/7 live support.

  1. EverTransit

Note that this software features a platform that brings together mobile transportation, technology, and data management. As a NEMT business, you can easily manage your fleet using powerful tools that are built on the latest technology.

This software makes it easy to run your business the way you want, with a complete back-end system for billing and customer management. EverTransit Connect is renowned as the only affiliate network that gives room for you to farm rides in and out. Also note that you can bolster the efficiency of your pre-scheduled reservations, and you will also have the tools to be more in-demand.

  1. TripMaster

According to reports, TripMaster has been in existence since 1998, and they boast of a good track record in this space. Note that the software designed by this company has been chosen as the Premier Partner by three of the most well-known trip brokers in the NEMT industry: LogistiCare, Alivi, and OneCall. It offers them a massive advantage over the competition. The features of this software include;

  • Alerts/Notifications
  • Automated Scheduling
  • Billing & Invoicing
  • Route History
  • Route Management
  • Route Optimization
  • Routing
  • Scheduling
  • Dispatch Management
  • Employee Management
  • Fuel Management
  • GPS
  • Historical Reporting
  • Inspection Management
  • Location Tracking
  • Maintenance Management
  • Mileage Tracking
  • Real-Time Data
  1. Mobisoft NEMT

This cloud-based, non-emergency medical transport software solution can transform your NEMT Company. NEMT companies in this age are expected to digitize their operations to meet the growing demand from healthcare providers. By leveraging this robust NEMT dispatch software solution, you can easily achieve that and more.

Have it in mind that this solution offers many key advantages for NEMT service providers, aside from its rich feature set. With this software, note that you can offer branded interfaces to patients, drivers, and healthcare organizations. To ensure HIPAA compliance, all trips booked by healthcare providers for patients are protected.

  1. RydeWizz

According to reports, RydeWizz takes a different approach from the paid solution model. This doesn’t in any way mean that you receive fewer features; you get a NEMT/EMS cloud-based software to handle your billing, trip, dispatch, employee management, fleet management, and GPS tracking needs. Other features of this software include;

  • Billing and Invoicing
  • Computer-Aided Dispatch
  • Customer Database
  • Fuel Management
  • Mileage Tracking
  • Order Management
  • Routing
  • Scheduling
  • Vehicle Tracking
  • Client Notifications
  • Online Booking
  • Import / Export Data
  • In-Vehicle Hardware
  • Reporting
  • Automated Scheduling
  1. NEMT Cloud Dispatching

Established in 2009, NEMT Cloud Dispatch is a company headquartered in the United States known to design software called NEMT Cloud Dispatching. This software offers training via documentation, live online, webinars, and in-person sessions. NEMT Cloud Dispatching has a free trial.

It is a type of EMS software, and makes available features like automated scheduling, billing and invoicing, client notifications, computer-aided dispatch, customer database, fuel management, import/export data, mileage tracking, online booking, order management, reporting, routing, scheduling, and vehicle tracking. The NEMT Cloud Dispatching software product is a SaaS, iPhone, iPad, and Android software.

  1. MediRoutes

This is a cloud-based software that can be used with mobile devices to ensure optimal scheduling, bookings, billing, and dispatch services for Non-Emergency Transportation Providers. MediRoutes makes online call-taking easier and more convenient. It also makes booking trips easier via the import of brokerage trips, or directly entering on-demand trips.

Recurring trips (also known as Calendars and Subscription trips) can also be handled online. Note that this app optimizes scheduling by factoring in inpatient requirements (ambulatory, wheelchair, or stretcher needs), appointment time, transport vehicle’s capacity, drive time, and any funding source restrictions. This schedule guarantees that passengers arrive on time and that the transportation provider can make as much revenue as possible.

  1. RouteGenie

This is a helpful NEMT dispatch software tool for NEMT providers that eradicate barriers to healthcare transportation for patients. It’s tailored to help NEMT businesses overcome challenges and real-time changes they experience each day like on-demand trips, add-on trips, will calls, late cancellations, no shows, vehicle breakdowns, driver call-offs, traffic problems, and more.

Have it in mind that this software allows providers to generate optimized schedules and routes. It features flexible dispatch modules that can be easily customized per individual needs. Other necessary functions include: improved communication with drivers, simplified and efficient billing, and well-developed client service